Act on Specified Commercial Transactions
Seller
TanakaTsuneharu
Seller's Address
〒106-6237
Tokyo港区六本木三丁目2番1号 住友不動産六本木グランドタワー 37F BASE株式会社
Address for BASE Inc., operator of the BASE online shop opening service, is listed here.
Click here to send inquiries regarding Hasemusi Ceramics .
Contact
Phone number for BASE Inc., operator of the BASE online shop opening service, is listed here.
Click here to send inquiries regarding Hasemusi Ceramics .
Hours & Shop Information
If you have any questions about the product, please feel free to contact us by email. We will respond within 3 days.
About Price
The selling price is inclusive of tax.
In addition, a separate shipping fee may be charged. Please check the product details page for shipping charges.
※For orders from overseas, the price will be determined by the exchange rate at the time of shipment.
※ Separate duties and taxes may apply in addition to the product price and shipping charges, and these fees will be borne by the customer and paid to your home country. If customs duties are applied, you can receive the goods after paying the tax. Information on customs duties is available at the relevant customs office, so we cannot provide you with accurate information. For more information on customs duties, payment methods and taxes, please contact your local customs office.
About Payment Billing Date
Payment method : You can use PayPal or AmazonPay payment.
Payment time : Payment will be confirmed when the product order is confirmed.
Shipping Date
Orders will be shipped within 5 days of the order date, or within 5 days of the scheduled ship date in the case of pre-orders.
For international orders, we cannot accept orders from countries where EMS is not available.
Delivery may be delayed due to corona damage and the effects of international affairs. Delivery time is usually about 1 week, but it may take 2 to 3 weeks or up to 30 days depending on factors such as destination, customs clearance, weather changes, and peak period. Please note that we are not responsible for any delays in delivery. Damage or loss in transit shall be subject to the terms and conditions of the shipping company.
Notes on Refund and Returning Goods
Returns and Exchanges
Ceramics items will only be eligible for a return or refund if the item arrives damaged.
Please note that although shipping insurance is included in the postage, Hasemusi Ceramics must file a claim with the insurance company within a specified time frame. Therefore, if an item arrives damaged, the customer must notify Hasemusi Ceramics by email within 5 days of receiving the item. The email must include:
Photos of the damaged item
The shipping label
The condition of both the exterior and interior packaging
Additionally, the customer must bring the damaged item and all original packing materials to the local post office where the item was delivered. At the post office, the customer is required to complete a damage report and file a damage claim.
If the customer completes this process, Hasemusi Ceramics will issue a refund or replacement.